My account/orders FAQs

1.Why should I create an account?

A dreaminthehouse account makes shopping with us much easier. Allows you to:

•  Check the status of your current order and keep track of previous orders.

•    Contact Customer Service with questions, order update, and general assistance.
•     Store your shipping and payment information to ease checking out process.
•     Ask questions and/or write reviews about a product. By adding a product reviews, you can enter to contests to win prizes.

Add an item to “My Favorites” so that you can purchase in the future.

2.what can i do if I forgot my password?

If you’ve forgotten your password, click on “Forgot your password”. We’ll ask you to enter your email account and then immediately send you a new password. After logging in using the new password, please go to “My Orders” and enter “Account Settings” to change password.

3.How long can I cancel the order after I place the order？

Free cancellation of orders within 24 hours, 50% of the order amount will be charged before delivery if more than 24 hours If you choose to cancel the order,

Once your order has been shipped, cancellation will no longer be available.